Shipping policy

Delivery Information

We aim to dispatch most orders within 3–7 working days.

Many products shown on our website are supplied directly from our trusted UK distribution partners, allowing us to offer a wider range of specialist suspension and overland products without holding large quantities of stock.

Lead Times

While most orders are dispatched promptly, certain products may occasionally be subject to extended lead times due to supplier availability.

Where an item is temporarily unavailable, lead times of up to 4 weeks may apply. If this affects your order, we will contact you as soon as possible with an estimated delivery date.

If you require a product urgently, please contact us before ordering and we will be happy to confirm current availability.

Shipping Charges

Shipping costs are calculated at checkout where applicable.

Certain products include delivery within the advertised price and qualify for free UK mainland shipping.

Highlands, Islands & Northern Ireland

Additional shipping charges may apply to deliveries to:

  • Scottish Highlands & Islands

  • Northern Ireland

  • Isle of Man

  • Isles of Scilly

If your delivery address falls within these regions, please contact us before placing your order to confirm delivery costs and availability.

Collection

Selected products and workshop services may be available for collection from our East Sussex workshop by prior arrangement.

Order Tracking

Where available, tracking information will be provided once your order has been dispatched.

Contact Us

If you have any questions regarding shipping, lead times or availability, please contact:

hello@altvan.co.uk